Shipping and Return
In the contiguous of Saudi Arabia, our standard shipping fee is based on estimated calculation from freight Company.
Our standard shipping fees only applies to products that are standard size, standard weight, and non-hazardous materials. Hazardous materials products have specific shipping assigned to them or it is calculated after the order based on the fee from the shipping company.
Products that are oversized, heavy, or require a special freight shipping requirements are designated outside of our standard shipping fees and have a specific shipping fees assigned to them which shows in the checkout cart .
Freight shipping fees are calculated by the freight shipper and are passed on without any increases. Freight shipping is normally calculated based on several variables such as weight, size, delivery method, and delivery location.
We ship items Sunday - Thursday provided that the product ordered is in stock.
Orders are not processed or shipped on Friday, Saturday, or major Saudi Arabia holidays. We cannot guarantee when an order will arrive. Consider the shipping time as an estimate.
We reserve the right to use alternative shippers such as the post office, local courier, etc. if we deem it more appropriate for your order. However, you will not be charged any additional fees without first receiving an estimate and request to approve the charge.
Returns of any shipped order can be done within 15 days without reason if the product are not used or opened but customer will be responsible for returning fees. If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify is within 7 days to request replacement or refund.
Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 14 days from the date of purchase. Our website will pay all shipping fees.
Items must be returned in the condition in which they arrived and in their original packaging.
Before returning, you must first obtain email confirmation.
Please be advised that if you discover an error prior to receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible according to the instructions mentioned in the website